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Panel View 800 Password Problems

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I have a Panel View 800 HMI communicating with a Micrologix 1100 over Ethernet.

My customer wanted password protection for certain screens and certain people.  I set up three users with passwords.  I did not put in a Change Password object because I did not want anyone to mess with it.

They called this morning to say that their passwords did not work anymore.  Anyone have any experience with this?  They put in their username and password and a screen pops up that says access denied.  Works one day then does not work the next.


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