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1769-l24er-qbfc1b HSC only counts up

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Hello all. I have an encoder connected to a compactlogix 1769-l24er-qbfc1b. It currently is feeding back counts however, only in one direction. When I reverse the encoder it continues to count up. When I go to "Operation Mode" under "Module Properties" and try to change it to encoder x2 or "Up/Down" Logix Designer pops up something that says "Pulse Internal Direction is only Operation Mode Supported". I'm hoping this doesn't mean that I won't be able to use an encoder with this PLC for position but I don't know enough about it to say. Thank you.

 


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